bq33 Privacy Policy

1. Introduction

bq33 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of every individual who visits, registers on, or uses the bq33 online casino and sports betting platform at https://bq33.io. This Privacy Policy describes our practices with respect to the collection, use, storage, disclosure, and protection of personal information provided by players based in Bangladesh and elsewhere.

This policy applies to all personal data processed in connection with the bq33 platform, including data collected through the website, through customer support interactions, through payment processing activities, and through any marketing communications you have opted into. It covers all services offered by bq33, including cricket betting, live casino, slots, crash games, the Loyalty Programme, and any promotional features.

We encourage you to read this document in full. If any term is unclear, please reach out to our support team before providing us with your personal information. Your continued use of bq33 following any update to this policy constitutes acceptance of the revised terms.

2. Data Controller

For the purposes of applicable data protection law, bq33 acts as the data controller in respect of personal data collected from players who access the platform via https://bq33.io. As data controller, bq33 determines the purposes and means by which your personal data is processed.

If you wish to exercise any of your data subject rights, raise a concern about how your data is being handled, or request a copy of the personal information we hold about you, please contact our dedicated privacy team using the details set out in Section 15 of this policy. We will respond to all substantiated requests within 30 days.

3. Data We Collect

bq33 collects the following categories of personal data, depending on how you interact with the platform:

3.1 Identity and Contact Data

• Full legal name as it appears on your national identity document.
• Date of birth (used to verify that you are 21 years of age or older).
• Residential address, including district, division, and postcode within Bangladesh.
• Email address used for account registration and communication.
• Mobile phone number, which must be a Bangladesh-registered number.

3.2 Identity Verification (KYC) Documents

• Scanned copy or photograph of a government-issued photo ID (National ID Card, passport, or driving licence).
• Proof of residential address (utility bill or bank statement dated within 90 days).
• Proof of payment method ownership (screenshot or confirmation of your bKash, Nagad, Rocket, or Upay account).

3.3 Financial and Transaction Data

• Deposit and withdrawal transaction records, including amounts in BDT, timestamps, and payment method used.
• Mobile financial service account identifiers (e.g., your registered bKash or Nagad number) — stored in masked form.
• Bonus eligibility status and wagering history related to promotional offers.

3.4 Gaming and Betting Activity Data

• Records of all bets placed, games played, session durations, stake amounts, and outcomes.
• Sport, market, and event selections made through the bq33 sportsbook.
• Responsible gaming tool settings, including deposit limits, session limits, and any self-exclusion elections.

3.5 Technical and Usage Data

• IP address and approximate geographic location derived from it.
• Device type, operating system, and browser version used to access bq33.
• Pages visited, time spent on each page, referral source, and click-path data.
• Cookie identifiers and session tokens (see Section 10 for our full cookie policy).

3.6 Communications Data

• Records of live chat, email, and any written correspondence with our support team.
• Complaint records and the outcome of any dispute resolution process.
• Marketing preference settings and opt-in/opt-out records for promotional communications.

4. How We Collect Your Data

bq33 collects personal data through the following channels:

• Direct provision: Data you give us when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or respond to a survey.
• Automated collection: Technical and usage data gathered automatically as you interact with the bq33 website, via cookies, log files, and analytics tools.
• Payment processors: Transaction confirmation data received from bKash, Nagad, Rocket, Upay, and bank transfer partners when you initiate a financial transaction.
• Identity verification partners: Supplementary identity and fraud-check data received from our KYC verification service providers when processing document submissions.
• Game providers: Aggregated game session data received from third-party game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, etc.) in connection with games played on the bq33 platform.

5. Why We Use Your Data

bq33 uses your personal data for the following specific purposes:

bq33 will never use your personal data for purposes that are incompatible with those listed above without first seeking your explicit consent or establishing a separate lawful basis for doing so.

6. Legal Basis for Processing

bq33 processes your personal data on one or more of the following legal bases, depending on the specific activity:

• Contractual necessity: Processing required to provide the services described in our Terms & Conditions — including account management, payment processing, and game access.
• Legal obligation: Processing required to comply with applicable laws and regulations, including age verification requirements, anti-money laundering obligations, and fraud prevention duties.
• Legitimate interests: Processing conducted for bq33's legitimate business interests, such as platform security, fraud prevention, responsible gaming monitoring, and improving the quality of our services — provided those interests are not overridden by your rights and freedoms.
• Consent: Processing for marketing communications and non-essential cookies, where we have obtained your explicit opt-in consent. You may withdraw this consent at any time by contacting our support team or updating your account preferences.

7. Sharing Your Data

bq33 does not sell, rent, or trade your personal data. We may share your data with the following categories of third parties, strictly on a need-to-know basis and subject to binding confidentiality and data protection obligations:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and other financial institutions involved in processing your deposits and withdrawals.
• KYC and identity verification partners: Specialist third-party services used to verify the identity and age of players, process document submissions, and conduct fraud screening.
• Game providers: Third-party studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) receive the minimum data necessary to deliver their games within the bq33 environment.
• IT and platform infrastructure providers: Hosting, cloud storage, and cybersecurity vendors who support the operation of the bq33 platform under strict data processing agreements.
• Legal and regulatory authorities: Where bq33 is required by applicable law to disclose personal data to government bodies, law enforcement agencies, or courts — for example, in connection with an AML investigation or a court order.
• Professional advisers: Lawyers, auditors, and accountants engaged by bq33 on a confidential basis as needed to manage our legal, compliance, and financial obligations.

In all cases, third-party recipients of your data are contractually required to handle it in accordance with applicable data protection standards and to use it only for the purpose for which it was shared.

8. Retention Periods

bq33 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to any longer retention periods required by applicable law. The following indicative retention periods apply:

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data must be retained beyond the standard period due to a specific legal, regulatory, or dispute-related requirement, we will inform you where we are legally permitted to do so.

9. Data Security

bq33 implements a layered set of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption across all data transmissions between your device and the bq33 platform.
• Encrypted storage of sensitive data, including identity documents and payment method identifiers, on access-controlled servers.
• Role-based access controls ensuring that bq33 staff can only access personal data to the extent required for their specific job function.
• Regular penetration testing and vulnerability assessments conducted by independent cybersecurity professionals.
• Two-factor authentication (2FA) available for player accounts to provide an additional layer of login security.
• Incident response procedures that ensure prompt identification, containment, and — where legally required — notification of any personal data breach.

While bq33 takes all reasonable steps to protect your personal data, no internet transmission is entirely without risk. You are responsible for keeping your own account credentials secure and for using a private, secure internet connection when accessing your bq33 account.

10. Cookies & Tracking Technologies

10.1 What Are Cookies

Cookies are small text files placed on your device when you visit the bq33 website. They allow the platform to recognise your device, remember your preferences, and provide a consistent, secure browsing experience. bq33 also uses similar tracking technologies such as web beacons and local storage objects.

10.2 Categories of Cookies We Use

• Strictly necessary cookies: Essential for the platform to function. They enable core features such as user authentication, session management, and security. These cookies do not require your consent and cannot be disabled without disrupting the platform.
• Functional cookies: Remember your account preferences and settings (such as language selection and responsible gaming tool configurations) to provide a personalised experience.
• Analytics cookies: Help us understand how players navigate and use the bq33 platform so that we can identify areas for improvement. Data collected is aggregated and does not identify individual users.
• Marketing cookies: Used only where you have provided explicit consent to receive personalised promotional communications. These cookies track your interaction with bq33 content across sessions to inform relevant offers.

10.3 Managing Cookie Preferences

You may manage non-essential cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies. Please note that disabling certain cookies may impair the functionality of the bq33 platform. Instructions for managing cookies in commonly used browsers are available from the browser developer's official support pages.

11. Your Privacy Rights

Subject to applicable law, you have the following rights in relation to the personal data bq33 holds about you:

• Right of access: You may request a copy of the personal data we hold about you and information about how it is being processed.
• Right to rectification: You may request that we correct any inaccurate or incomplete personal data without undue delay.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to any overriding legal retention obligations.
• Right to restriction: You may request that we restrict processing of your data in certain circumstances, such as while a dispute about its accuracy is being resolved.
• Right to data portability: Where technically feasible, you may request a copy of data you have provided to us in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on legitimate interests, including direct marketing. Where you object to marketing, we will stop processing for that purpose immediately.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our privacy team at the email address listed in Section 15. We will acknowledge your request within 5 business days and aim to resolve it within 30 days. We may need to verify your identity before actioning any request.

12. Children & Minors

bq33 is strictly an adults-only platform. No person under the age of 21 is permitted to register an account or use any bq33 service. We do not knowingly collect personal data from individuals under 21 years of age. If bq33 becomes aware that personal data has been collected from a person under the minimum age, we will take immediate steps to delete that data and close the associated account.

If you have reason to believe that a minor has registered an account on bq33, please contact our support team immediately. Parents and guardians who are concerned about a minor's potential access to online gambling platforms are encouraged to use parental control software tools that restrict access to gambling-related websites.

13. International Data Transfers

bq33 primarily stores and processes player data within server infrastructure serving the Bangladesh region and neighbouring jurisdictions. In some cases — for example, when data is processed by third-party game providers or platform infrastructure partners — your personal data may be transferred to and processed in countries outside of Bangladesh.

Where such transfers occur, bq33 ensures that appropriate safeguards are in place to protect your personal data to a standard equivalent to that provided under applicable data protection principles. These safeguards may include contractual data processing agreements, standard contractual clauses, or reliance on the data protection laws of the receiving jurisdiction where those provide adequate protection.

14. Changes to This Policy

bq33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the services we offer. Material changes — those that significantly affect how we use your personal data or the rights available to you — will be communicated to registered players via email or in-platform notification at least 7 days before taking effect.

Non-material changes, such as typographical corrections or clarifications that do not alter the substantive content of the policy, may be applied without advance notice. The "Last Updated" date at the top of this page will always reflect when the most recent revision was made. The current version of this Privacy Policy is the operative version and supersedes all prior versions.

15. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data bq33 holds about you, please contact our privacy team through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week via the support widget on the bq33 platform — the fastest route to a response.
• Email: [email protected] — for formal data subject requests, please mark the subject line "Privacy Request".
• Response time: Live chat responses within minutes; email responses within 24 hours; formal data subject requests resolved within 30 days.

Our support and privacy teams are available in English around the clock, including all public holidays in Bangladesh such as Eid, Victory Day (December 16), and Independence Day (March 26). We are committed to handling every privacy enquiry with care, discretion, and professionalism.